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Introduction

Pontaltech is revolutionizing business communication by offering a smoother, more engaging, dynamic, and secure experience through RCS (Rich Communication Services). This technology brings benefits for both businesses and customers, enabling richer and more personalized interactions.

With RCS, your company can send messages in different formats, adapting to the needs of each communication strategy. Each of these formats has its own specific route and differentiated pricing. This way, your company can choose the option that best fits the communication strategy and the available budget.

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Communication Routes in RCS

Each type of message sent via RCS goes through an exclusive route, ensuring the most efficient delivery possible. The main routes available are:

Basic

Basic Route: Used for sending simple text messages, similar to SMS but without restrictions on special characters and with a verified business profile.

Single

Single Route: Intended for multimedia messages that include interactive elements, such as banners with links and action buttons.

Conversational

Conversational Route: Ideal for continuous interactions, supporting complete service flows via chatbot, with typed or interactive responses.